Support
ALL THE ADVANTAGES OF OUR TEAM
ALWAYS BY YOUR SIDE
You are not JUST a Customer
When you invest in an Avonnex Solution, you are investing in the whole Avonnex family. It’s not just the product you are getting but access to our experienced team of service and support engineers, who are here for regular communication.
Remote Support
We use cutting-edge technology to provide remote support which allows us to proactively care for your system and taking pre-emptive action before any irregularities arise. We have full support from our manufacturing partners to also give a helping hand when needed with a click of a button.
Annual Service
As part of your Support package, you’ll receive an at least one annual service conducted by a specialized technician. This includes comprehensive maintenance and recalibrations, ensuring that your solution operates optimally for an extended period.
Specialist Team
We have a team of experienced professionals, each hailing from diverse backgrounds such as Pharmacy, Automation, Technology, and Commerce. Our shared passion is the belief in the transformative power of technology to revolutionise the way we operate and deliver services.
NEW CUSTOMER PROJECTS- The Seamless Process
Planning
Our solutions are customised to meet your needs, guided by a dedicated consultant throughout the entire process. They initiate the journey with an on-site visit, offering recommendations for the optimal solution tailored to your specific needs and preferences. Subsequently, our team will craft a comprehensive configuration plan for the designated space.
Production
After your solution has been finalised and agreed, our manufacturing team will diligently commence the assembly process, ensuring precise alignment with your specific requirements.
Installation
Dedicated product specialist teams will arrive to install your selected solution. The installation process is executed with exceptional precision, minimizing disruptions to your services and leaving the area spotlessly clean.
Configuration
Immediately following the completion of the installation process, our technicians will configure, calibrate, provide initial assistance and install additional software packages into your solution according to your configuration.
Training
We provide diverse training options, including sessions at our showroom, online modules, and on-site training, all customised to align with your workflow. Our commitment to continuous learning is supported by supplementary reading materials and videos, catering to various learning styles.
Ongoing Support & Service
We conduct routine maintenance as an integral part of our service, ensuring the reliability of your system. Additionally, we provide at least one annual on-site service. Our commitment extends to regularly updating our products with the latest software releases.
