Need a Dispensing Robot? Do your research carefully.
Investing in a dispensing robot is a significant, long-term financial commitment. It’s crucial to ensure that you’re not only choosing the right product but also the right partner. We strongly advise our customers to explore and compare the various solutions before deciding. Here are some key steps to help you make an informed choice:
- Visit Showrooms in Person: It is essential to physically visit showrooms to get hands-on experience with the different machines. Virtual visits can provide some information, but nothing beats seeing the machines in action and understanding their functionalities up close.
- Evaluate Supplier Knowledge: Spend quality time with the machines and engage with the suppliers to gauge their knowledge of both the product and the market. This interaction will give you insight into their expertise and reliability.
- Assess After-Sales Service and Support: Determining the quality of after-sales service and support can be challenging. It’s important to look beyond the claims made by the companies. A long-established company doesn’t necessarily guarantee the best product or service.
When customers come to the Avonnex Showroom they spend many hours discussing the product and scrutinising us as a company, as they should do with everyone.
At Avonnex, we adhere to a straightforward philosophy: “We can only sell you the robot once, but we need many years of references.” This means our focus is on providing excellent ongoing after-sales support to earn your long-term trust and satisfaction. Don’t just take our word for it; here’s what our customers have to say about our service levels and support:
“When spending this amount of money on the equipment one thing came to mind the after-care service we would receive after buying the robot. We spoke to other companies but when we met Amrik his approach was completely different which is what convinced us to go with Avonnex.”
Waaj, Medichem Pharmacy
“You are not just investing your faith in a machine but also in the whole team supporting the robot – this will be a long-term relationship for us.”
Jacqui, Pritchard Pharmacy
“I’m happy to share our story with other pharmacists, not only to show the benefits of automation but also to highlight the fantastic knowledge and service provided by Avonnex. Their ongoing support has been key in our journey toward greater efficiency.”
Santiago, Moulton Pharmacy
“Amrik and the Avonnex team’s dedication to customer service has been exceptional. Their support throughout the implementation process and ongoing assistance have been invaluable.”
Gareth, Creigiau Pharmacy
“To date we have not had any issues with the robot they have been out to service it and have remained in touch regularly just to check up. It’s not just about business with Amrik its building relationships and working together.”
Tausif, Medichem Pharmacy
“We are thrilled to express our sincere gratitude to Amrik and Manju from Avonnex for their exceptional service and unwavering support. Their expertise in providing insightful advice, meticulous installation plans, and ongoing assistance with the automation has truly transformed our experience.”
Harjinder and Baljit, Smarta healthcare
“With regards to support provided by Avonnex post installation, I can only say it’s 5 stars! Anytime we need any help there is always someone there to help even if it’s a simple user error.”
Purvi, Pro Care Pharmacy