Imperial Pharmacy, London
Installed in 09/2024
“Avonnex didn’t just sell us a robot. They partnered with us to improve how we work. ”
– Jaspal, Owner
How Imperial Pharmacy Reduced Dispensing Pressure with the SINTESI OPD Robot
Client: Imperial Pharmacy
Location: Sutton, UK
Pharmacy Type: High Street Community Pharmacy
Prescription Volume: ~17,000 items per month
Solution: SINTESI Original Pack Dispensing (OPD) Robot
Discover how Imperial Pharmacy transformed dispensing efficiency, reduced staff stress, and improved patient care using the SINTESI OPD dispensing robot from Avonnex.
The Challenge
Imperial Pharmacy faced increasing prescription volumes, rising staff pressure, and limited time for clinical services. Manual dispensing created bottlenecks, increased stress, and made stock control difficult.
“We were constantly reacting. Even with more staff, the pressure never eased.”
Experience with Automation
A failed attempt with another OPD supplier caused delays and disruption, forcing the pharmacy to restart its search.
Why Avonnex & SINTESI
Avonnex stood out for its consultative approach and deep understanding of pharmacy workflows. A showroom visit and hands-on testing demonstrated the SINTESI OPD robot’s speed, accuracy, and reliability.
“It immediately felt like a gamechanger compared to anything else we’d seen.”
The easy and affordable finance terms also made the installation realistic and achievable for an independent community pharmacy, helping turn automation from an ambition into a practical reality.
Installation & Training
Installation was smooth and on time, with minimal disruption to daily operations. Training was delivered in stages, ensuring staff confidence and rapid adoption. The pharmacy was fully live within a week.
Results
- Same-day dispensing became the norm
- Stock holding reduced significantly
- Improved workflow and organisation
- Reduced staff stress and improved morale
- Faster handling of intense customer demand
- Improved dispensing accuracy through advanced 1D & 2D barcode reading and mapping
- Faster and more assured prescription accuracy checking
“The dispensary feels completely different – it’s calmer, controlled, and manageable.”
Stock levels are now significantly lower, while customer demand is handled faster and more efficiently. The robot’s ability to read and map 2D & 1D barcodes has dramatically improved dispensing accuracy and made the prescription checking process much quicker and more reliable, especially during periods of high pressure.
The improvements have also allowed pharmacists to spend more time delivering clinical and private services outside the dispensary-checking process, thereby increasing profitability and introducing new revenue streams.
Ongoing Support
Avonnex are providing exceptional post-installation support, including direct access to assistance via a dedicated WhatsApp group and seamless PMR integration.
“We know support is always there; that reassurance makes a huge difference.”
“Knowing that expert help is only a WhatsApp message away provides real reassurance to staff, and any issues, although rare, are resolved extremely quickly.”
Patient Care & Growth
With dispensing under control, the pharmacy expanded NHS and private services, including Pharmacy First, contraception services, and ear suction.
“Avonnex didn’t just sell us a robot. They partnered with us to improve how we work.”
Outcome
The SINTESI OPD robot is now indispensable to Imperial Pharmacy, enabling efficient dispensing, improved staff wellbeing, greater dispensing accuracy, enhanced patient care, and sustainable business growth.
“We genuinely couldn’t go back to working without it.”
Jaspal Cheema – Owner
